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Privacy Policy

Welcome to FEM-START BV. We respect your right to privacy.

Scope of this Privacy Policy

This privacy policy (the “Policy” or the “Privacy Policy”) describes how FEM-START BV collects, uses, consults or otherwise processes an individual’s Personal Data. For the purposes of this policy, “FEM-START” refers to FEM-START BV., a company incorporated under the law of The Netherlands having its registered address at Rijswijkseplein 137, 2516 GZ Den Haag, The Netherlands and company registration number 58561129.

This Privacy Policy applies to the use of and (the “Websites”) by anyone who visits, registers and/or purchases products via the Websites [the “User”]. Via these websites, we collect personally identifiable information. In this Privacy Policy, we aim at covering the concerning aspects related to the collection of the FEM-START’s User information. This policy is provided in accordance with the obligations imposed by the EU General Data Protection Regulation (GDPR).

FEM-START will not collect any personally identifiable information about a User unless it is in response to the user using the Websites or actively registering or purchasing one of FEM-START’s online products.

If you have any questions, comments, or complaints about this Privacy Policy please send us an email at

2. What information do we collect

2.1. Registering on the Websites

When a User registers on the Websites, creates a profile, subscribes to the courses offered on the platform or purchases a course, FEM-START and third parties working with us will collect the following information:

    • Name, email address

    • Home address, and telephone number (necessary when registering for the courses offered via the Websites).

    • Credit/debit card information (necessary when registering for the courses offered via the Websites).

    • Data relating to your use of the Websites, engagement with online courses and interactions on our community platform.

    • Information provided by you when you correspond with us (including via surveys).

    • Other information you choose to provide about your interests, educational background, occupation and work experience, learning goals, and other general learning preferences for the purpose of making course recommendations on our website or, if you’ve opted in, via email and personalising our services to your needs.

2.2. Learning Journey

When you are participating in an Online Course, we and third parties may collect and store the following additional information:

    • any email communications with FEM-START to seek user support or to send queries related to the Course

    • any content submitted by you during the Course or interactions on the community platform

    • responses you voluntarily provide to FEM-START in questionnaires, surveys, or user research that you participate in related to the online courses

2.3. Accessing the Website  

When you access the Website we may use cookies to track, collect, and aggregate information about your use of the Website, including pages you have visited, the specific URLs that brought you to our Website, and links embedded on our Website that you have accessed.  This information may include IP addresses and any information collected by cookies.  This may also include information such as the time and length of visits to certain pages on our website and page interaction information. For more information on our use of cookies, please refer to our Cookies Policy.

3. How we use your information

3.1. In providing our online services and products to you, we and the third parties we work with will collect, store, and use your personal information for the following purposes:

3.1.1. to manage your account;

3.1.2. to provide technical support to you;

3.1.3. to send you to email notifications and updates about courses you are an active member in;

3.1.4. to contact you occasionally in order to invite you to share your opinions of and experiences with FEM-START, and to publish customer reviews and ratings of our Courses on our Website or on other media channels;

3.1.5. for marketing purposes, where you provide us with your consent to receive marketing communications, which may include email and/or telephone communications with information, news, and offers of Courses on our Website and third-party offers;

3.1.6. use your information in an aggregated format to identify trends on our website and trends in our customer database. We may use this information in an aggregated and anonymous format and may share this information with third parties;

3.2. We use cookies to collect information relating to your use of the Website to enable, maintain and improve the functioning of our Website and the quality of our products and services. For more information, please see our Cookies Policy

4. Whom we may share your information with

4.1. For the above purposes, we may share your information with the following third parties.  Please note that any third party’s use of your personal data will be governed by their own privacy policies and give rise to separate obligations under applicable data protection laws.  We suggest that you carefully review any third-party privacy policies that may apply to you.  

4.2.Third parties that may receive your information include:

4.2.1. our payment services providers (i) Stripe Inc; and (ii) iDEAL;

4.2.2. our IT providers;

4.2.3. customer relationship management service providers (which allows us, for example, to send personalised email communications to you);

5. Legal Basis for Processing Your Information

We have several legal bases for collecting and using the personal information described above.  They are:

5.1. Where the use of your personal information is necessary to perform our obligations under any contract with you (including providing you with access to Online Courses on the Website for which you have registered and/or made a purchase);

5.2. Where we have your explicit consent to collect, store, and use your information for a particular purpose, including where you consent to receive marketing and promotional communications for products on our Website or third-party websites;

6. Storage and Security of Information

6.1. All information is stored on our secure servers based in the Netherlands. When you register, we will ask you to choose a password which enables you to access the Online Courses. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.

6.2. We have put in place security measures to prevent the loss or unauthorised access to your personal information. However, whilst we have used our best efforts to ensure the security of your data, it is your responsibility to make an informed decision to avail yourself of our services and products or if your concerns about the handling of data require you to refrain from using our Website.

7. Data Retention

7.1. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

7.2. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Rights

8.1. You have the following data protection rights:

8.1.1. You have the right to object to your personal data being used for direct marketing purposes including to personalise the course recommendations you see on our platform. You can exercise this right by contacting us using the contact details provided under the “Contact details” heading below.

8.1.2. In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request the portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact details” heading below.

8.1.3. You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. You may also email us at in order to access, correct, or update your personal information on our systems. We will answer every email as promptly as possible.

8.1.4. Similarly, if we have collected and processed your personal information on the basis of your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

8.1.5. If you have any privacy-related questions or unresolved problems, you may contact us using the information provided below.

9. Cookies

The Website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect your personal information. You may choose to refuse cookies.

For more information about cookies, including further details as to what they are and how to refuse them, please see our Cookies Policy.

10. Contact details

Rijswijkseplein 137, 2516 GZ Den Haag

11. Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with the law, in accordance with best practices in our industry, or to meet our changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, use the Online Courses, and/or provide content in connection with the Online Courses, you will be deemed to have accepted the Privacy Policy as amended at the time of your access and use.

This page was last updated on 25 November 2022.


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